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Welcome to Croft Medical Centre Online

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

Monday 9th April 9, 2018 - We are sorry – Telephone problems

Our Telephone system is playing a recorded message that we are closed.

We are OPEN as normal

Please email in on admin.croftmc37@nhs.net and we will ring you back or alternatively please call into the surgery if your issue is urgent

 

Practice Manager

Customer Service Message April 2018

We are experiencing a significantly high volume of calls and demand on our services at present.  This has been coupled with staff vacancies. 

We are sorry that this has impact on our service, please be aware we are doing everything we can to address this. 

We have increased the number of receptionists on duty at peak times and we have where possible increased the number of doctors.

In order to improve the service further we are changing the telephone call queue.  Our recent customer feedback is telling us that patients want to know what position they are in the queue. 

From Tuesday 3rd April

In addition to this we are making more appointments available on line and opening the front doors at 08.30 am instead of 08.00am to enable all available receptionists to staff the phones. 

We will keep you updated with our customer service improvements

Thank you

Practice Manager

(Site updated 09/04/2018)
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