Croft Medical Centre1 Pomeroy WayChelmsley WoodBirmingham, B37 7WBTel: 0121 270 7180
Appointments may be made by telephoning 0121 270 7180 or by calling into the surgery. Appointments may be made up to 2 weeks in advance. Requests for urgent appointments will be passed to the duty doctor who will call you back to assess the nature of your problem and allocate an appointment as appropriate, in some situations you may be asked to attend the surgery immediately. It is helpful if you can give us a brief reason for the request so that we can prioritise calls.
If you cannot keep your appointment, please inform us as soon as possible as this will assist in oversubscribed situations.
Many patients do not need to see the doctor or find it inconvenient to come to the surgery. If you need to speak to a doctor please ask the receptionist. The doctor may be busy with another patient. Please make sure you keep us updated with your home and mobile telephone numbers and any change of address. There may be occasions when we use the SMS message service to contact you using your mobile number, please let us know if you wish to opt out of this service.
Patients are requested to telephone before 10.00am if a visit is required that day. Only emergency visits will be arranged after that time. Please give the receptionist as much information as possible in order to help the doctor plan the visits.
The doctor who visits you may not always be the doctor of your choice. Please ask if you wish to see a particular doctor and we will try to arrange it. If you think an urgent visit is necessary please explain this to the receptionist
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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