Practice Email address:  admin.croftmc37@nhs.net

How and When To Call The Practice

The surgery doors open at 08:30.  The phone lines open at 08:00. The phone lines are often very busy at 08.00 and you will probably have to ring consistently half a dozen times to get into the call queue at this time of the morning, but you will eventually get into the call queue.  One you are in the queue you will be answered as quickly as possible.  

Reception - 0121 270 7180

• Appointments - 08:00 – 10:00 to request an on day appointment or to book a visit
• Results - 10:00 – 18:30 to check to see if your results are back
• General enquiries - 10:00 – 18:30       

Receptionists are NOT able to take requests for repeat medication over the telephone

Secretaries - 0121 392 2754/6

Referral queries – 09:00 – 16:30 to enquire about hospital referrals already made by your doctor

Admin - 0121 392 2758

Medical records/Reports – 09:00 – 16:30 to enquire about the progress of a report of copies of medical records

Croft Medical Centre has extended the availability of appointments, mainly for patients with long term medical conditions who, due to commitments such as work or care of the elderly or disabled, cannot attend routine follow-up appointments during normal surgery hours.

These appointments are available to book up to one  week in advance and sessions are held  at The Bosworth Practice every weekday evening between 18:30  - 20:00 and at the weekend from 09:00 - 12 noon on Saturday  and on a Sunday from 09:00 - 11:00.  These appointments are for routine consultations and are not intended for emergencies (the 111 service is in operation to cover emergencies during these times).

Appointments are available with a variety of clinicians during these times.  

There is free parking at Bosworth Surgery and it is located next door to a pharmacy.  

Failure to attend an appointment without prior notification of cancellation (24 hours) may result in this facility being withdrawn on an individual basis (at the practice's discretion).

The surgery uses NHS advice line 111 out of normal hours. Please only use this service in emergencies. In the case of urgent need when the practice is closed, call 111 to speak to an advisor. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.