Practice Email address:  admin.croftmc37@nhs.net

How and When To Call The Practice

The surgery doors open at 08:30.  The phone lines open at 8:00am. The phone lines are often very busy at 8.00am and you will probably have to ring consistently half a dozen times to get into the call queue at this time of the morning, but you will eventually get into the call queue.  Once you are in the queue you will be answered as quickly as possible.  

Reception - 0121 270 7180

• Appointments - 08:00 – 10:00 to request an on day appointment or to book a visit
• Results - 10:00 – 18:30 to check to see if your results are back
• General enquiries - 10:00 – 18:30       

Receptionists are NOT able to take requests for repeat medication over the telephone

Secretaries - 0121 392 2754/6

Referral queries – 09:00 – 16:30 to enquire about hospital referrals already made by your doctor

Admin - 0121 392 2758

Medical records/Reports – 09:00 – 16:30 to enquire about the progress of a report of copies of medical records

Croft Medical Centre has extended the availability of appointments, mainly for patients with long term medical conditions who, due to commitments such as work or care of the elderly or disabled, cannot attend routine follow-up appointments during normal surgery hours.

These appointments are available to book up to two weeks in advance and sessions are held at either Croft Medical Centre and Coventry Road Practice Monday - Friday evenings between 18:30  - 20:00 and at Croft Medical Centre on a Saturday from 09:00 - 1700.  These appointments are for routine consultations and are not intended for emergencies (the 111 service is in operation to cover emergencies during these times).

Appointments are available with a variety of clinicians during these times.  

Failure to attend an appointment without prior notification of cancellation (24 hours) may result in this facility being withdrawn on an individual basis (at the practice's discretion).

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.