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Welcome to Croft Medical Centre

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

* * * CORONAVIRUS * * *

You are not able to come into the surgery unless you have an appointment. This is to stop the spread of Coronavirus.

If you already have an appointment booked, the GP, nurse or HCA will phone you to see if they can deal with your appointment over the telephone. If they can't they will offer you an appointment. When you arrive for your appointment, press the buzzer and you will be let in.

If you attend an appointment, please ensure you sit at least 6 feet away from anyone. 

If you need a prescription or a sick note, either phone the surgery or put your request in the letter box outside the surgery.

On your prescription request, please let us know which pharmacy you would like us to send it to - you cannot collect your prescriptions from the surgery. If you do not tell us your preferred pharmacy, we will send your prescription to Croft Pharmacy.

Your sick note will be posted to you.

During this time our phones will be very busy - please bear with us, we are doing our best!


Cervical cancer is preventable! Remember to attend your cervical screening appointment as it could save your life!


If you usually have a flu vaccination as you have a long-term condition (asthma, COPD, etc) you can book your appointment at reception NOW.

* * * * * ANTIBIOTIC AWARENESS * * * * *

Antibiotic resistance is one of the biggest threats facing us today

Why it is relevant to you: Without effective antibiotics many routine treatments will become increasingly dangerous such as setting broken bones, basic operations and even chemotherapy.

What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite our patients to become Antibiotic Guardians.

Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete, log onto to make your pledge.


How should I treat my cold?

The best way to treat most colds, coughs or sore throats is to drink plenty of fluids and to rest. Colds can last about two weeks and may end with a cough and bringing up phlegm. There are many over the counter remedies to ease the symptoms – paracetamol, for example. Ask your pharmacist for advice. If the cold lasts more than three weeks, or you become breathless or have chest pains, or already have a chest complaint, see your doctor.

What about my children, they’re always getting coughs and colds?

It’s very common for children to get coughs and colds, especially when they go to school and mix with other children. Ask your pharmacist for advice. If the symptoms persist and you are concerned, see your doctor but you shouldn’t expect to be prescribed antibiotics.

Why should antibiotics not be used to treat coughs and colds?

All colds and most coughs and sore throats are caused by viruses. Antibiotics do not work against infections, such as colds, caused by viruses. Viral infections are much more common than bacterial infections.

What are antibiotics?

Antibiotics are important medicines used to treat infections caused by bacteria. Bacteria can adapt and find ways to survive the effects of an antibiotic. They become ‘antibiotic resistant’ so that the antibiotic no longer works. The more often we use an antibiotic, the more likely it is that bacteria will become resistant to it. Some bacteria that cause infections in hospitals, such as MRSA, are resistant to several antibiotics.

Why can’t different antibiotics be used instead?

They can, but they may not be as effective, and they may have more side-effects. And eventually the bacteria will become resistant to them too. We cannot be sure we will always be able to find new antibiotics to replace the old ones. In recent years fewer new antibiotics have been discovered.

How can antibiotic resistance be avoided?

By using antibiotics less often we can slow down the development of resistance. It’s not possible to stop it completely, but slowing it down stops resistance spreading and buys some time to develop new types of antibiotics.

What can I do about antibiotic resistance?

By only using antibiotics when it’s appropriate to do so. We now know that most coughs and colds get better just as quickly without antibiotics. When they are prescribed, the complete course should be taken in order to get rid of the bacteria completely. If the course isn’t completed, some bacteria may be left to develop resistance.

So when will I be prescribed antibiotics?

Your doctor will only prescribe antibiotics when you need them, for example for a kidney infection or pneumonia. Antibiotics may be life-saving for infections such as meningitis. By not using them unnecessarily, they are more likely to work when we need them.


If you are unable to make your appointment PLEASE let us know so that someone else can benefit from it.

In the month of January 353 patients failed to attend their appointment!

This is over 58 hours of wasted clinical time!

You can cancel by phoning the practice, via the online services or Text CANCEL to 07537401996


The Surgery doors open at 8.30am.  The phone lines open at 8.00am. The phone lines are often very busy at 08.00hrs  and you will probably have to ring consistently half a dozen times to get into the call queue at this time of the morning, but you will eventually get into the call queue.  One you are  in the queue  you will be answered as quickly as possible.  

RECEPTION - 0121 270 7180

Appointments           8.00am - 10.00am         To request an on day appointment or to book a visit

Results                      10.00am - 6.30pm         To check to see if your results are back

General enquiries     10.00am - 6.30pm        

Receptionists are NOT able to take requests for repeat medication over the telephone

SECRETARIES - 0121 392 2754/6

Referral queries         9.00am - 4.30pm          To enquire about hospital referrals already made by your doctor

ADMIN - 0121 392 2758

Medical records           9.00am - 4.30pm         To enquire about the progress of a report of copies of medical records



 Did you know that you can book appointments and order repeat prescriptions on line?

To obtain login details, you will need one form of ID to take into reception who can then arrange for you to have access.


We would ask you to consider whether your need could be met by a local pharmacist.  All of the nearby pharmacists take part in something called the minor ailment scheme whereby they can prescribe what  you need in the same way your GP can.  Pop in and see them.  There is no charge for this service and you only pay for your medication if you would normally pay for medication.  The pharmacist wont be able to treat you if you have chronic disease but they will be able to help with more minor conditions.


This service is provided from Bosworth Medical Centre on Crabtree Drive,  B37 5BU,   7 days per week.  To book you ring the Croft Medical Centre in the same way 0121 270 7180.

We now also offer early (7.15am - 8.00am) and late (6.30pm - 7.00pm) telephone consultations.

(Site updated 18/03/2020)
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