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Welcome to Croft Medical Centre

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

IF YOU HAVE TO ATTEND THE SURGERY, PLEASE REMEMBER TO WEAR A FACE MASK. These restrictions have NOT eased at NHS settings to ensure we keep our staff and vulnerable patients safe.




In line with the Government’s announcement, the NHS is aiming to offer every adult the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout.

As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.

We are still there for anyone who may need care for an urgent need, but would ask for patience as we support this key national priority over the coming weeks. We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.

Please don’t forget there are many services available for you, depending on your condition. These include:

  • Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
  • Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
  • NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you in to an Urgent Treatment Centre.
  • A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

If you are now eligible for your COVID-19 booster please book it as soon as you can. It is vital as many people as possible get boosted as soon as possible. Please do not ring the practice regarding your boosters, instead visit or call 119 to book an appointment or to find a walk-in clinic near you. You can also find out more about who is eligible, how the vaccine is given and other frequently asked questions. If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.



People in England who have had a full course of the COVID-19 vaccine can demonstrate their COVID-19 vaccination status for international travel.




The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.


Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September.  However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.  NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-

  • Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.


  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.


  • The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian. 

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed.  Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.


We will update you when we know more about the NHSD plans to change how you can control who has access to your data.



Any Registraions of Online Services / Apps etc / You will be registered with a preferred contact method of SMS unless you advise otherwise.



Changes to how you access your GP services

We have temporarily turned off the online appointment booking tool whilst we navigate through the pandemic.  We are hoping to restart this as soon as possible.  This will have an effect on our call queues.  Please bear with us at this time. 

Due to the current Coronavirus (Covid-19) situation, the way you access your GP practice has changed.

Whilst restrictions are easing and our doors are now open we are still following a triage appointment system.  You will therefore still receive a phone consultation before any face to face appointment for all GP's and Nurse Practitioners.

If you do need to see a doctor face-to-face, then this will be arranged for you.

Alternatively, use the online NHS 111 service or call 111.

We want to reassure you that your GP practice is still here to look after you and your family.

If you have symptoms of Coronavirus infection (Covid-19)

Stay at home and do not leave your house for 10 days from when your symptoms started. This will help protect others in your community whilst you are infectious. You should:
  • plan ahead and ask others for help to ensure that you can successfully stay at home
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • stay at least 2 meters (about 3 steps) away from other people in your home whenever possible
  • wash your hands regularly for 20 seconds, each time using soap and water
  • stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
You do not need to contact your GP Practice or call NHS 111 to go into self-isolation.

Please see attached Self Isolation Booklet for your information.  


You will need to self-isolate for 10 days. After 10 days:
  • if you do not have a high temperature, you do not need to self-isolate
  • if you still have a high temperature, keep self-isolating until your temperature returns to normal

If your symptoms worsen during home isolation or are no better after 10 days contact online/call the NHS 111 service.

If you, or the person you are caring for, is struggling to breathe, has a fast pulse, their hands or lips are cold and/or blue, are drowsy, confused or difficult to wake, has tightness in their chest, or is unable to speak in short sentences, dial NHS 111 or 999 immediately.

If you need any other medical help, or advice, please contact your GP surgery between the hours of 8.00am and 6.30pm, and NHS 111 between the hours of 6.30pm and 8.30am for advice. In case of emergency, call 999.


If you’re finding it hard to access information for Coronavirus, or are self-isolating, meet Ask A&E’s free COVID-19 Care Assistant, powered by Babylon. It helps make it easier for you to take care of yourself and the ones you love.


The COVID-19 Care Assistant offers free information from NHS doctors and clinicians. You can access it through the University Hospitals of Birmingham website, or by searching for ‘Ask A&E Birmingham’. You will then be asked to register for an account.


Here’s how it can help you, in four easy steps.

  1. Get the latest information: The COVID-19 Care Assistant gives you continually-updated information about coronavirus. Topics like how to self-isolate and how to take care of someone with coronavirus. Information comes from NHS doctors and Public Health England.
  2. Access a symptom checker and live chat: The symptom checker has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. You can access the symptom checker (24/7) via the website and use the live chat feature (8am-8pm) to ask questions and receive answers from a member of the team.
  3. Receive a care plan: After you receive information about your symptoms, the COVID-19 Care Assistant will give you a care plan, based on the latest guidance. After downloading the Babylon app and using your existing log in details, you’ll get daily notifications to track your symptoms, including your temperature, information for the isolation period and general tips for your physical and mental wellbeing.
  4. Speak to a healthcare expert: The COVID-19 Care Assistant allows you to have a video consultation with a clinician via the website. After you enter your symptoms into the symptom checker, it will indicate possible next steps. But, if you believe you need to speak to a healthcare professional, you can book a video consultation. You can do all of this within the website or by downloading the Babylon app.


Access the COVID-19 Care Assistant here.


Do not use this service during an emergency (emergency services should be contacted instead), or if you are pregnant. Steps 1-3 of Ask A&E’s COVID-19 Care Assistant is a general information service. It does not provide medical advice or a diagnosis but will provide you with information and/r possible actions you may take. Depending on the outcome of Steps 1-3, you may be referred for a digital consultation with a local clinician (Step 4).



If you are unable to make your appointment PLEASE let us know so that someone else can benefit from it.

You can cancel by phoning the practice, via the online services or Text CANCEL to 07537401996


The Surgery doors open at 8.30am.  The phone lines open at 8.00am. The phone lines are often very busy at 08.00hrs  and you will probably have to ring consistently half a dozen times to get into the call queue at this time of the morning, but you will eventually get into the call queue.  One you are  in the queue  you will be answered as quickly as possible.  

RECEPTION - 0121 270 7180

Appointments           8.00am - 10.00am         To request an on day appointment or to book a visit

Results                      10.00am - 6.30pm         To check to see if your results are back

General enquiries     10.00am - 6.30pm        

Receptionists are NOT able to take requests for repeat medication over the telephone

SECRETARIES - 0121 392 2754/6

Referral queries         9.00am - 4.30pm          To enquire about hospital referrals already made by your doctor

ADMIN - 0121 392 2758

Medical records           9.00am - 4.30pm         To enquire about the progress of a report of copies of medical records



 Did you know you can order repeat prescriptions on line?

To obtain login details, you will need one form of ID to take into reception who can then arrange for you to have access.


We would ask you to consider whether your need could be met by a local pharmacist.  All of the nearby pharmacists take part in something called the minor ailment scheme whereby they can prescribe what  you need in the same way your GP can.  Pop in and see them.  There is no charge for this service and you only pay for your medication if you would normally pay for medication.  The pharmacist wont be able to treat you if you have chronic disease but they will be able to help with more minor conditions.


Extended Hours is currently on hold due to Covid vaccinations.  We will advise once we recommence.



 If you need urgent medical treatment you must now book an appointment there is no walk in facility. 

Please call 111 or visit online at


We are working very hard to continue to provide excellent healthcare for our patients during the pandemic and it makes it all worthwhile when we receive lovely feedback such as the comments below:    

Great practice
5 star rating
by Anonymous - Posted on 27 October 2021

I have been twice to the practice last month and both times I have received first class treatment. I managed to get through quickly to the reception and a doctor rang me back within 2 hours. I was then given an appointment that morning. I cannot fault this practice for courtesy, care and professionalism.


Dear Doctor & practice Nurses,
I'd like to thank you for listening to me about my symptoms, writing a prescription & obtaining my bloods in order for me to feel better. Your help is much appreciated!
Kind regards,

(Site updated 15/12/2021)
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