Ordering repeat prescriptions

You can order repeat prescriptions: · Using our surgery online system - SystmOnline. This shows you all your repeat medicine and dosage and you can choose the ones you need.

· Email prescriptions.croft@nhs.net

· Bring the paper form to the surgery, Monday to Friday, from 8:30am to 6pm

We don’t take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

· Online where you order repeat prescriptions

· At your GP practice

· At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine:

· Ask your local pharmacists

· Phone the surgery from 11am to 5pm and speak with a receptionist.

Your local pharmacist can also answer questions on medicines you can buy without a prescription.

If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment when we advise this is due.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Find out more about prescription charges on nhs.uk

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

· Coughs

· Colds

· Sore throats

· Tummy trouble

· Aches and pains

They can also advise on medicine that you can buy without a prescription.

> Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery.  Do not put it in your household bin or flush it down the toilet.